Refund policy

Squish Vault Returns & Refunds Policy

Returns

As a UK online retailer, customers have the right to cancel eligible orders within 14 days of receiving their goods in accordance with UK consumer legislation.

To be eligible for a return, items must:

* Be unused and in the same condition as received.
* Be returned in their original packaging.
* Include proof of purchase or order number.
* Be returned within the applicable cancellation period.

To request a return, please contact us at squishvault@outlook.com before sending any items back.

Items returned without prior authorisation may not be accepted.

Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.

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Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, or you have received the wrong item, contact us within 48 hours of delivery and provide photographs where possible.

We will assess the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

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Non-Returnable Items

The following items cannot be returned unless faulty:

* Opened blind bags or mystery products.
* Personalised or custom-made items.
* Gift cards.
* Clearance or sale items marked as non-returnable.

Due to the nature of blind bags, mystery items and surprise collectibles, returns cannot be accepted because an unwanted character, colour, design, rarity, or variation was received.

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Product Variations

Many squishies, collectibles and novelty items are hand-finished or mass-produced products.

The following are not considered faults:

* Minor paint imperfections.
* Slight colour variations.
* Minor packaging creases or dents.
* Small manufacturing marks.
* Minor differences between product photographs and the item received.

These variations are common within the industry and do not affect the functionality of the product.

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Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

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Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method.

Please allow up to 10 business days for the refund to appear in your account after approval.

Original delivery charges are non-refundable unless the return is due to our error, a faulty item, or an incorrectly supplied item.

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Return Address

Returns should only be sent to the address provided by Squish Vault after a return request has been approved.